We wanted to make sure our refund policy is clear for you. If you're ever unhappy with GoThemes, for any reason, just drop us an email at Support@GoThemes.com and we'll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next month of GoThemes, but you meant to cancel, we’re happy to refund that extra charge.
- If you accidentally signed up for a wrong plan or extra plan, of course, we would refund you.
Examples of partial refunds or credits we’d grant.
- If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features although you did keep using GoThemes in general, we’d consider applying a prorated credit towards future months of service.
- If we had extended downtime (5 hours or more in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d consider issuing a partial credit to your account.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-base basis. Email us at Support@GoThemes.com, tell us what happened and we’ll work with you to make sure you’re happy.